Lufthansa VR
Design Thinking
Rhine-Waal University of Applied Sciences
2016
This project is from one of the courses in M.Sc. Usability Engineering. My colleagues and I were working on improving plane passenger's experience through Design Thinking process.
Empathize
The process started with empathizing users, so we went outside and talked with an international student who is a frequent flyer. After that we developed a persona and an empathy map to analyze the findings.
Define
Then we defined the problem and focus on solving one main topic. For that, we first individually came up with scenarios and vote to narrowed down into one.
Ideate
Then we were brainstorming for innovative solutions to solve the problem and fulfil user's needs. The fun thing about this phase is that we can be as creative and crazy as we could!
Prototype
Then we aligned and agreed on a solution to build a low-fidelity prototype. Since our idea was a VR tool to entertain the user on the plane, we used a card box and place a smartphone with a videos such as 360 degree view of the sky on.
Test
For evaluation, we conducted a usability test to get feedback on the idea. Even though the prototype was in low-fidelity, cheap and doesn't give the real feeling of the VR hardware tool, the participant showed excitement and gave a positive feedback overall.